When your assistant knows where the conversation could go next, it becomes way better at handling where it is right now.

If you've ever wrestled with the native Zendesk-Jira integration, you’re not alone. While it gets the job mostly done, it leaves a lot to be desired, especially when teams are scaling and communication gets more complex.

That’s where Pluno Copilot steps in, and after looking at this side-by-side comparison, it's clear why more teams are making the switch.

And given Pluno’s escalation management capabilities, its approach to deflection operates on a completely different level.

Most copilots try to answer everything, whether they’re confident or not. But Pluno knows the full picture. It doesn't just try to respond, it knows how to resolve. And that includes knowing when not to push for automation.

Because it’s responsible for the entire support journey, not just the first touch, it learns faster, optimizes better, and deflects smarter.